FAQ

How do I contact you for support?

Send an email to support@bo-buggles.com

Who is Bo Buggles?

Our philosophy is simple: "Professional quality face paints at amazing prices". We know how much other brands charge and we want to make face painting more accessible. That's why you'll find our prices very competitive, but don't think for a second we have compromised on quality! You see we can charge less because we have our paints manufactured and then sell them direct to our loyal customers with no large network of wholesalers and retailers in between; passing on the savings to you in the process. So, even though our prices are low, you'll find our quality is up there with the best of them!

Bo Buggles is a brand owned by a UK based company with its main presence in the USA. We have been in business since late 2015 and have grown to become a well respected face and body painting brand in the USA with a large online presence. 

How do I order?

Simply select the number of items you want and then click "add to cart". You will then have the option of completing your check out or continuing to shop. We take payment by all major credit / debit cards.

How do I know my order has been confirmed?

You will receive an order confirmation email as soon as you place your order. Make sure you check all inboxes and your spam folder. If you don't receive an order confirmation email, contact us: support@bo-buggles.com

Can I cancel or amend my order?

Once orders have been paid for they are sent straight for despatch processing, so we can't normally cancel or amend them. However please contact us ASAP and we will do our best to help. 

What is your return policy?

We want to ensure you are 100% happy with your purchase. If you are unhappy with any aspect of your order, contact us ASAP and we will do whatever it takes to make it right. We have a 30 day return policy - you can view the full return policy here.

What is your shipping policy?

We currently only ship to the USA. Shipping is normally by USPS or sometimes we will use DHL, Fedex, UPS or other carriers. You will be sent a shipping confirmation and tracking link via email once the order has shipped. If you choose "Standard" shipping expect to receive your order within 4-8 days and for "Expedited" shipping expect to receive your order within 2-3 days.

Where are your products manufactured?

Bo Buggles face paints are made in China.

Are Bo Buggles face paints safe?

Yes! We have our paints independently laboratory tested to ensure they comply with FDA rules. We wouldn't sell anything we aren't happy putting on our own skin!

How do I use Bo Buggles face and body paints?

Like other major brands, our paints are water-activated. To apply you need to add a tiny amount of water to the paints to activate them, and then work them into a creamy consistency for application. The trick is use only a tiny amount of water, only a drop to start with, or use a water mister to spray a mist over the paints to moisten them. Seriously - don't use too much water otherwise the paints will be too thin for application!

How do I remove Bo Buggles face and body paints?

Remove the paints with soap and water. You might find (depending on your skin type and the color you use) that face paints can be difficult to remove with just soap and water. This can happen with most brands of face paints. The best technique for removing residual face paint is to gently scrub using an exfoliating glove or cloth with soap and water. You can also try to first massage some moisturizing cream to the painted area of skin before washing. Temporary staining is normal and will fade eventually with normal washing if you don't exfoliate.